Cabana - Lounge & More

Impressum

Cabana · Lounge & More
Grand-Rue 9
L-9710 Clervaux

T: (+352) 92 93 92
E: cabana@excellence-hotels.com

Verantwortlich für den Inhalt

Excellence Hotels S.A.
Grand-Rue 10
L-9710 Clervaux

T: (+352) 92 93 91
F: (+352) 92 04 92
E: info@excellence-hotels.com

Handelsregister: B152381
Registergericht: Luxembourg
Steuer Nummer: Ust-IdNr.: LU23880215
Bankverbindungen: BGL: Banque Générale du Luxembourg BNP Paribas Fortis
Kto: LU09 0030 0837 7602 0000
BIC (Swift): BGLLLULL

Rechtliche Hinweise

Disclaimer
Die Excellence Hotels SA prüft und aktualisiert die Informationen auf ihrer Webseite regelmäßig. Trotz aller Sorgfalt können sich die Daten zwischenzeitlich verändert haben. Eine Haftung oder Garantie für die Aktualität, Richtigkeit und Vollständigkeit der Informationen kann daher nicht übernommen werden. Gleiches gilt auch für Websites, auf die über Hyperlink verwiesen wird. Die Excellence Hotels SA ist für den Inhalt der Websites, die aufgrund einer solchen Verbindung erreicht werden, nicht verantwortlich. Des Weiteren behält sich die Excellence Hotels SA das Recht vor, Änderungen oder Ergänzungen der bereitgestellten Informationen ohne Vorankündigung vorzunehmen. Alle enthaltenen Informationen wurden mit größter Sorgfalt kontrolliert. Die Excellence Hotels SA kann jedoch für Schäden nicht haftbar gemacht werden, die im Zusammenhang mit der Verwendung dieser Inhalte stehen. Die Vervielfältigung von Text-/Bildmaterial ist nur mit schriftlicher Genehmigung der Excellence Hotels SA gestattet.

Urheberrecht
Alle Rechte vorbehalten. Alle Texte, Bilder, Graphiken, und Animationsdateien sowie ihre Arrangements unterliegen dem Urheberrecht und anderen Gesetzen zum Schutz geistigen Eigentums. Sie dürfen weder für Handelszwecke oder zur Weitergabe kopiert, noch verändert und auf anderen Web-Sites verwendet werden. Einige Internet-Seiten enthalten auch Bilder, die dem Urheberrecht derjenigen unterliegen, die diese zur Verfügung gestellt haben. Sollten wir irgendwelche Urheberrechte verletzt haben, bitten wir Sie um eine Benachrichtigung. Wir werden umgehend das Bild von unserer Seite nehmen bzw. entsprechend den Bestimmungen handeln.

Fotos
Nico Patz und Andere. 


Datenschutzerklärung

(Text only available in English)

1. THE EXCELLENCE HOTELS S.A.’ COMMITMENT TO PROTECTING PRIVACY

Because we consider you an important customer, our first priority is to offer you exceptional times and stays in Clervaux. Your complete satisfaction and confidence in Excellence Hotels are absolutely essential to us.

That's why, as part of our commitment to meeting your expectations, we have set up a customer privacy protection policy. This Charter formalizes our commitments to you and describes how Excellence Hotels S.A. uses your personal data.

2. CONSENT

"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.
This Personal Data Protection Charter forms part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of this Charter.

3. EXCELLENCE HOTELS S.A. PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA

The seven principles below are applicable within Excellence Hotels S.A. Transparency: When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.

  1. Legitimacy: We will collect and process your personal data only for the purposes described in this Charter.
  2. Relevance and accuracy: We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
  3. Storage: We will hold your personal data for the period necessary for processing the same in compliance with the provisions of the law.
  4. Access, rectification, opposition: You may access, modify, correct or delete your personal data. You may also oppose the use of your personal data, particularly to avoid receiving sales and marketing information. The details of the department to contact in this respect are shown below (§13) in the clause "Access and modification".
  5. Confidentiality and security: We will ensure reasonable technical and organizational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorized use, disclosure or access.
  6. Sharing and international transfer: We may share your personal data within the Excellence Hotels S.A. or with third parties (such as commercial partners and/or service providers) for the purposes set out in this Charter. We will take appropriate measures to guarantee security when sharing or transferring such data.

For any questions concerning the seven principles of Excellence Hotels S.A.’ Data Protection, please contact the Data Privacy controller whose details appear in the clause "Access and modification".

4. SCOPE OF APPLICATION

This Charter applies:

  1. To all data processing implemented in our subsidiary and managed hotels, i.e. those operating under an Excellence Hotels S.A.’ Group brand name
  2. To all Excellence Hotels S.A.’ reservation website including excellence-hotels.com but also brand sites (Excellence-hotels.com, le-clervaux.com, interclervaux.com, interclervaux.eu, golfcountry-hotel.com, hotelkoener.com, koeners.com, hotelkoener.eu, hotelkoner.lu, interclervaux.lu, cabana-lounge.com, da-lonati.com, rhino-steakhouse.com, clervauxrentacity.com,).

5. WHAT PERSONAL DATA IS COLLECTED?

At various times, we will be obliged to ask you, as an Excellence Hotels S.A.’ customer, for information about you and/or members of your family, such as:

The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent (particularly via the Internet). If such data is sent, you can contact the Data Privacy department ("Access and modification" clause) to arrange for this information to be deleted.
We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation.

Moreover, depending on applicable local laws, other information could be considered sensitive, such as your credit card number, your leisure activities, personal activities and hobbies, and whether or not you are a smoker. We may be obliged to collect such information in order to meet your requirements or provide you with an appropriate service, such as a specific diet.

In this case, depending on the laws in force in certain countries, your prior consent may be required with regard to the collection of sensitive information.

6. WHEN IS YOUR PERSONAL DATA COLLECTED?

Personal data may be collected on a variety of occasions, including:

  1. Hotel activities:
    • Booking a room
    • Checking-in and paying
    • Eating/drinking at the hotel bar or restaurant during a stay
    • Requests, complaints and/or disputes.
  2. Participation in marketing programs or events:
    • Signing up for loyalty programs
    • Participation in customer surveys (for example, the Guest Satisfaction Survey)
    • Online games or competitions
    • Subscription to newsletters, in order to receive offers and promotions via email.
  3. Transmission of information from third parties:
    • Tour operators, travel agencies, reservation systems, and others
  4. Internet activities:
    • Connection to any of Excellence Hotels S.A.’ websites (IP address, cookies)
    • Online forms (online reservation, questionnaires, Excellence Hotels S.A.‘ pages on social networks, network login devices such as Facebook login etc.).

7. FOR WHAT PURPOSES?

We collect your personal data for the purposes of:

  1. Meeting our obligations to our customers.
  2. Managing the reservation of rooms and accommodation requests:
    • Creation and storage of legal documents in compliance with accounting standards.
  3. Managing your stay at the hotel:
    • Monitoring your use of services (telephone, bar, pay TV etc.)
    • Managing access to rooms
    • Internal management of lists of customers having behaved inappropriately during their stay at the hotel (aggressive and anti-social behavior, non-compliance with the hotel contract, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents).
  4. Improving our hotel service, especially:
    • Processing your personal data in our customer marketing program in order to carry out marketing operations, promote brands and gain a better understanding of your requirements and wishes
    • Adapting our products and services to better meet your requirements
    • Customizing commercial offers and the promotional messages we send to you
    • Informing you of special offers and any new services created by Excellence Hotels S.A. or one of its subsidiaries.
  5. Managing our relationship with customers before, during and after your stay:
    • Providing details for the customer database
    • Segmentation operations based on reservation history and customer travel preferences with a view to sending targeted communications
    • Predicting and anticipating future behaviors
    • Developing statistics and commercial scores, and carrying out reporting
    • Providing context data for the offer push tool when a customer visits a Group website or makes a reservation
    • Knowing and managing the preferences of new or repeat customers
    • Sending you newsletters, promotions and tourist, hotel or service offers, or offers from Excellence Hotel, partners, or contacting you by telephone
    • Managing requests to unsubscribe from newsletters, promotions, tourist offers and satisfaction surveys
    • Taking into account the right to object
  1. Use a trusted third party to cross-check, analyze and apply certain devices to your collected data at the time of booking or at the time of your stay, in order to determine your interests and your customer profile, and to allow us to send you personalized offers.
  2. Improving Excellence Hotels S.A. services, especially:
    • Carrying out surveys and analyses of questionnaires and customer comments
    • Managing claims/complaints
  3. Securing and enhancing your use of Excellence Hotels S.A. websites, especially:
    • Improving navigation
    • Implementing security and fraud prevention.
  4. Conforming to local legislation (for example, storing of accounting documents).

8. CONDITIONS OF THIRD-PARTY ACCESS TO YOUR PERSONAL DATA

To guarantee you the right of access and amendment ("Access and modification" clause), we have to share your personal data with internal and external recipients subject to the following conditions:

a. Within the Excellence Hotels S.A. in order to offer you the best service, we can share your personal data and give access to authorized personnel from the Group, including:

b. With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example:

  1. External service providers: IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, printers.
  2. Commercial partners: Excellence Hotels S.A. may, unless you specify otherwise to the Data Privacy department, enhance your profile by sharing certain personal information with its preferred commercial partners. In this case, a trusted third party may cross-check, analyze and apply certain devices to your data. This data processing will allow Excellence Hotels S.A. and its privileged contractual partners to determine your interests and your customer profile, and will allow us to send you personalized offers.

c. Local authorities: We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.

9. PROTECTION OF YOUR PERSONAL DATA DURING INTERNATIONAL TRANSFERS

For the purposes set out in Clause 7 of this Charter, we may transfer your personal data to internal or external recipients who may be in countries offering different levels of personal data protection.

Consequently, in addition to implementation of this Charter, Excellence Hotels S.A. employs appropriate measures to ensure secure transfer of your personal data to an Excellence Hotels S.A. entity or to an external recipient located in a country offering a different level of privacy from that proposed in the country where the personal data is collected.
Other than those that are required to carry out your reservation, dataflows to countries having different levels of personal data protection are regulated by standard contractual manager-to-subcontractor clauses defined by the European Commission. Dataflows to the United States are made to entities that belong to Safe Harbor.

10. DATA SECURITY

Excellence Hotels S.A. takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.). When you submit credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.

11. COOKIES

Use of cookies by Excellence Hotels S.A.
You are advised that the company Excellence Hotels S.A. uses cookies or other tracers on its online booking sites: le-clervaux.com, interclervaux.lu, golfcountry-hotel.com, ("Excellence Hotels S.A. Websites"). These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.

1. Why have a cookies policy?
With a view to provide information and ensure transparency, Excellence Hotels S.A. established this policy so that you can learn more about:

2. What is a cookie?
Cookies and other similar tracers are packets of data used by servers to send status information to a user's browser and return status information to the original server through this same browser.

The status information can be a session identifier, a language, an expiration date, a response field or other types of information. During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point. There are different types of cookies:

3. Why use cookies?
We use cookies and other tracers primarily for the following purposes: Cookies strictly necessary for browsing the Excellence Hotels S.A. Websites and the ability to use all of their features, and intended in particular to:

Cookies for features intended in particular to:

Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with Excellence Hotels S.A. Websites (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.

Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be o interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear.

Affiliate cookies identify the third-party website that redirected a visitor to Excellence Hotels S.A. Websites.
Social network cookies, set by third parties, allow you to share your opinion about and content from Excellence Hotels S.A. Websites on social networks (for example, the "Share" or "Like" application buttons for social networks).

The social network applications on Excellence Hotels S.A. Websites as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing on Excellence Hotels S.A. Websites, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing.

We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.

4. Consent
The installation of certain cookies is subject to your consent. Also, when you first visit the Excellence Hotels S.A. Websites, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.

This process is supported by means of an information banner on the home page of the Excellence Hotels S.A. Websites, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device. You can change your mind at any time using the various methods described in section "Deleting and/or blocking cookies".

5. Deleting and/or blocking cookies
You have several options for deleting cookies and other tracers.

Browser settings
Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders. You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).

Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:

Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.

If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.
However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on Excellence Hotels S.A. Websites will not be accessible, and we cannot be held responsible in this case.

Specialized advertising platforms
Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.

For example, you can visit the website http://www.youronlinechoices.com to prohibit the installation of these cookies on your device. This website is offered by digital advertising professionals brought together within the European Digital Advertising Alliance (EDAA) and managed in France by Interactive Advertising Bureau France.

12. STORAGE OF DATA

We retain your personal data only for the period necessary for the purposes set out in this Charter or in accordance with the provisions of applicable law.

13. ACCESS AND MODIFICATION

You have the right to access your personal data collected by Excellence Hotels S.A. and to modify it subject to applicable legal provisions.
You may also exercise your right to object by writing to the address below.
In the event of difficulty exercising your rights, please contact the Data Privacy department for the Excellence Hotels S.A. Group directly by sending an email to data.privacy@excellence-hotels.com or by writing to the address below:

Excellence Hotels S.A.
Département Protection des Données Personnelles
(Data Privacy)
Grand-Rue 10
L-9710 Clervaux
Grand Duchy of Luxembourg 

For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver's license or passport, along with your request.
If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy department as indicated above.
All requests will receive a response as swiftly as possible and in accordance with applicable law.
You may also exercise your rights in respect of your personal data that is stored and processed by a hotel following a stay. To do this, you must contact the hotel directly.

14. UPDATES

We may modify this Charter from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at one of our hotels.

15. QUESTIONS AND CONTACTS

For any questions concerning the Excellence Hotels S.A. personal data protection policy, please contact the Data Privacy department ("Access and modification"clause).